Shipping & Returns

Shipping

How you receive your order

There are three options at checkout:

• Pick up at our Richmond warehouse — no charge. Unit 120 – 6691 Elmbridge Way, Richmond, B.C. V7C 4N1.
• Local delivery — Richmond and the Lower Mainland. We arrange it with you directly.
• Shipping — anywhere else, via Canada Post, UPS or FedEx.

How shipping is charged

We never charge shipping at checkout. Delivery and shipping costs are quoted once we know the weight, destination and carrier, and they appear on the invoice we send you — not on the order total you see here. A $0.00 shipping line at checkout means “not billed yet”, not “free”. Warehouse pickup genuinely is free.

Wholesale orders are invoiced through QuickBooks. Placing an order reserves the stock; we send the invoice, covering the goods plus any delivery or shipping charge, and release the order once it is settled.

Carriers and transit times

• Within Canada: typically 2–7 business days.
• International: typically 5–14 business days, depending on destination and customs clearance.

Transit times are estimates and may vary by carrier, destination and customs processing. We do not promise specific arrival dates.

For international orders, cross-border specifics (customs, duties, brokerage) are confirmed when we quote your order.

Returns (wholesale)

UBIQ WORLD sells wholesale case-pack orders to approved trade accounts. The terms below apply to those orders.

Unopened cases

Returnable within 14 days of delivery, in original, unopened, resalable condition. A 20% restocking fee applies to returns made for any reason other than a shipping error or damage on our end. Refunds are issued to the original payment method, minus the original outbound shipping cost; buyer is responsible for return shipping. Cases must be returned in original cartons, unopened, with no shelf-wear / sticker residue / damage that would prevent resale.

Opened cases

Non-returnable except for verified defects. Opening a case is treated as acceptance.

Defective product

Replaced or refunded at our cost, with no restocking fee. Inspect your shipment on arrival and report damaged goods or incorrect items within 3 business days of delivery, with photos. Claims reported after that window may not be eligible for replacement or credit. Defect threshold (per-case vs. per-unit) is still being confirmed — see the lawyer-review note below.

Order errors on our side

Wrong SKU shipped, short ship, or items missing from the packing slip — replaced or credited at our cost, with no restocking fee. Report within 3 business days of delivery.

Damage / shortage in transit

Note any visible damage or carton shortage on the carrier's delivery confirmation or BOL at delivery. We can't recover damaged-in-transit claims from the carrier without that paper trail.

What we do not do

• No buy-backs of slow movers — wholesale, not consignment.
• No exchanges of unopened-but-unwanted SKUs after the return window above.

How to start a return

Email sales@ubiqdistribution.com with your order number, the SKU(s) being returned, and the reason. Once the return is accepted we'll send an RA (return authorization) number with instructions on how and where to send your package. Returns received without an RA number on the outside of the carton may be refused.

Draft policy. The return window, restocking fee, claim window, carriers and transit estimates on this page were confirmed by UBIQ WORLD on 2026-09-20. The defect threshold (per-case vs. per-unit), the carrier-claim liability cutoff and a BC/Canada inspection clause still need commercial and legal review before this page is final.